Standard Booking Terms & Conditions, CCTV Policy and Pet Policy – July 2021 

Kames Castle Cottages, Port Bannatyne, Isle of Bute
01738 630666 / info@kamescastlecottages.co.uk

Standard Booking Terms & Conditions (July 2021)

Bookings can only be made by a person over 18 years of age and once confirmed a Contract has been entered into.  The person whose name appears on the booking confirmation (the Guest) agrees to take full responsibility for ensuring all points of the Contract (detailed below) are adhered to by all members of the party.  By completing the booking procedure the Guest agrees:

 
1.     To accept that the completed booking is a binding contract and that any subsequent amendments must be agreed in writing to by the Guest and Kames Castle Cottages.
 
2.     To check all booking details and inform Kames Castle Cottages of any mistakes immediately.  Kames Castle Cottages will not be held liable for any mistakes that arise from the Guest providing incorrect information.
 
3.     To pay a minimum of 30 % non-refundable deposit on booking, if the booking is made more than six weeks before the check-in date.  Failure to pay will result in Kames Castle Cottages treating the property as available for re-letting.
 
4.     To pay the full rental amount on booking (or balance due) at six weeks before check-in date and accept that thereafter this amount is non-refundable.  Failure to pay will result in Kames Castle Cottages treating the property as available for re-letting. 
 
5.     To accept that the Cottage is let by Kames Castle Cottages for the purposes of a holiday let to which Section 12(2) and paragraph 8 of Schedule 4 of the Housing (Scotland) Act 1988 apply. The booking contract confers on the Guest the right to occupy the Cottage for the agreed period of let only.
 
6.     To accept that Kames Castle Cottages maintains the right to refuse entry to any persons deemed unsuitable to take charge.
 
7.     To leave the cottage without demand by 10am on the final day of the agreed period of let.  Failure to vacate the property will include a minimum penalty charge of £100.
 
8.     To limit the number of people occupying the cottage to that stated on the website and to agree to no sub-letting of the Cottage, or any part thereof, nor re-assigning of it.
 
9.     To consult with Kames Castle Cottages in advance should the Guest wish to invite day guests.  This decision will be at the discretion of Kames Castle Cottages.
 
10.  To notify Kames Castle Cottages of any cancellation in writing and to pay any monies due.  No refunds will be given less than 6 weeks before check-in date. (See Point 23 for Covid related policy)
 
11.  To accept that if, subsequent to booking, the cottage becomes unavailable through any cause, Kames Castle Cottages liability is limited to the repayment of any rental already paid. 
 
12.  To inform Kames Castle Cottages immediately of any breakages/missing items on arrival (so that the Guest will not be held liable and to give sufficient opportunity to for repair/replacement).
 
12.  To accept responsibility for minimising fire risk.  Electricity and heating should be run at the minimum level required, particularly when the guest is not present at the cottage.
 
13.  To leave the cottage in a clean and tidy condition with full inventory and to pay for any significant damage, for replacement of any broken / missing items, and for any exceptional cleaning deemed necessary on departure. Kames Castle Cottages will invoice the Guest to seek appropriate compensation for this and for any other extraordinary costs incurred.
 
14.  To show all due consideration and respect for any Owners and their representatives and neighbours or other persons or parties that have a connection with Kames Castle Cottages. This includes the Guests refraining from abusing stewardship of the cottage or using dangerous, offensive, violent or anti-social behaviour towards such persons or parties.
 
15.  To prevent any member of the Party from causing a nuisance or disturbance in the cottage or Estate. In the event of such a problem, Kames Castle Cottages reserves the right to inform the relevant authorities and require the Guest and party to vacate the cottage without reimbursement.
 
16.  To abide by the non-smoking policy in all Kames properties. On evidence of smoking in the cottage a surcharge will be made for cleaning fabrics, soft furnishing and carpets. This will a minimum of £200 for Ninian, Blane, Catan and Marnoc Cottages; £250 for Colmac Cottage; £300 for Clutha Cottage and £120 for the Gate Lodge.
 
17.  To agree with Kames Castle Cottages pet policy.
 
18.  To allow representatives of Kames Castle Cottages access to enter the Cottage for the purpose of inspection, repair and emergency at all times.
 
19.  To accept that Kames Castle Cottages is not liable to pay compensation should there be any problems with or interruption to services in the cottage or within the estate. 

20. To accept that in the event that a tradesperson is needed at the cottage, (for example plumber or electrician), our remote island location means that this may not be immediate and take some time to arrange.
 
21.  To ensure that the cottage is secure at all times, ensuring windows and doors are locked when absent or sleeping and to accept responsibility for own belongings and vehicles.
 
22.  To absolve Kames Castle Cottages for any responsibility for any accident of mishap to persons or party whilst on the estate or in any activity therein, or from illness or injury arising from any cause whatsoever.
 
23.  To resolve any disputes quickly and amicably. However, if Kames Castle Cottages cannot resolve any disputes by agreement, the Guest agrees to Scots law applying and prorogate the exclusive jurisdiction of Greenock Sheriff Court.

24. To accept that, in the event of Covid restrictions preventing travel to the island, all monies paid towards the booking will be refunded (less admin fee of around 2.5% charged by payment processor.  Please note that Kames Castle Cottages does not receive any element of this administration fee).

Kames Castle Cottages, Port Bannatyne, Isle of Bute
01738 630666 / info@kamescastlecottages.co.uk

CCTV Policy (July 2021)

Kames Castle Cottages has a static camera CCTV system installed. The purpose of this is for the prevention, detection and investigation of criminal activity and to ensure the security of the grounds and amenities. The Manager / Owner of Kames Castle Cottages is the Responsible Person nominated to oversee this system and procedures.

Signage is displayed to notify guests that CCTV is in operation. Images are stored securely for two weeks and can only be accessed by authorised individuals or by the Police if they request to do so. The images are overwritten after a period of two weeks, apart from any which relate to an incident subject to an ongoing investigation.

Routine checks are made to ensure that the system is operating correctly within the terms of this policy and that information related to the recordings, (for example date and time), are accurate.

Kames Castle Cottages, Port Bannatyne, Isle of Bute
01738 630666 / info@kamescastlecottages.co.uk

Pet Policy (July 2021)

The Isle of Bute has lots of lovely walks for dog owners, including Ettrick Bay, Rhubodach Forest, Skipper Woods and Kilchattan Bay. Please consult the ‘Dog Friendly Walks’ info-sheet provided in your cottage for more information.

Kames Castle Cottages welcomes well behaved dogs, one large or two small, belonging to guests staying in each of Blane, Ninian, Catan and Marnoc Cottages. In bringing a dog (s) to Kames, guests are agreeing to the following terms:

Guests are responsible for keeping their pets on leads and under control at all times. Liability for injury or damage caused to or by visiting pets will rest entirely with the pet owner. Dogs must not disturb or irritate other guests, nor the wildlife that frequent the grounds, nor the livestock in adjacent fields. It is the responsibility of the owner to clean up after their dog. While staying at Kames, pets must not be left unsupervised and are not permitted to sleep on cottage furniture or to enter bedrooms. It is guests’ responsibility to provide adequate bedding for their pet throughout their stay. Please note that dogs are not allowed in the walled garden.

Guests must ensure that their dog(s) are well dried and cleaned before entering the property.  Pets must not be showered / bathed in the cottage bathrooms.  Should the property be left in an unsatisfactory state, and if there is evidence of dogs having been in the bedrooms / bathrooms, guests will be liable to pay a deep cleaning fee.

A summary of the Scottish Outdoor Access Code is provided in the cottages - this includes further guidance on dogs in the countryside and we kindly remind guests of their responsibilities in this regard. For further information, please consult the website: https://www.outdooraccess-scotland.scot/practical-guide-all/dog-walking

We regret that other types of pet, such as cats and birds, are not permitted at Kames.

Pet Supplies on the Isle of Bute

Bute Pets 23 Montague St, Rothesay, PA20 9DA (01700 502078)

Mill Cottage Garden Centre, Pet Shop and Feed Store 37 Mill Street, Rothesay, PA20 0EX )01700 502050)

Vets on the Isle of Bute Bute

Bute & Cowal Vets
17 Argyle St, Rothesay PA20 0AU 01700 503017